Questions, answered in one place

Sign up in the dashboard with a work email. There is no approval wait for a self-serve account and no monthly minimum to agree to, so you can fund your wallet and place your first order right away.

Fund your wallet by card, PayPal, or cryptocurrency and each order draws down from it. No monthly minimum, and nothing charged between orders. Visa, Mastercard, and American Express, to fund your wallet. Card details never reach our systems. Your PayPal account, to fund your wallet. Paid through CoinGate, to fund your wallet. A refund goes back to the wallet you paid from, in the same coin.

Choose a product and order the quantity you need. The minimum is 1 GB or 1 IP. There is no monthly minimum on any line: fund your wallet, place an order, and nothing is billed in between orders.

Once an order is active, its gateway endpoint and credentials appear on that order in the dashboard. Authentication on the proxy networks is by user:pass or ip allowlist.

Every proxy network runs HTTP, HTTPS, SOCKS5. Residential and mobile authenticate by user:pass or ip allowlist. The Scraper, SERP, and Unblocker APIs (coming soon) authenticate by api key instead.

ISP and datacenter include a 7-day paid trial before you commit to a term. Residential and mobile have no monthly minimum, so you can order from 1 GB and pay only for what you use while you evaluate.

Scraper API, SERP API, Unblocker API are coming soon. They are not yet on general sale or priced. Talk to sales to be notified when they open.

Two things. Every address carries a chain-of-custody record you can request at any time, naming the partner it came through, the disclosure the peer saw, and the audit cycle that reviewed it. And all four networks (residential, ISP, datacenter, mobile) run behind one gateway on one contract, so one integration covers every job.

Residential: Consented peer addresses across 190+ countries, billed by traffic. ISP: Static addresses issued by consumer ISPs, hosted on our hardware. Datacenter: Dedicated addresses in our own ranges, announced from our own ASN. Mobile: Carrier-assigned addresses on 3G, 4G, and 5G, billed by traffic.

ISP and datacenter come with a paid trial before you commit to a term. Residential and mobile have no separate trial: there is no monthly minimum, so you can order from 1 GB and pay only for what you use while you evaluate.

Billing is prepaid. Every order draws on your wallet balance, so a job can spend no more than the wallet holds, and there is no post-paid overage. Nothing is billed between orders.

Not on an order you have already placed. Every order is charged at the price published when you place it, and a later price change never affects it. Rates agreed in a signed order form hold for that form's term. We do not offer introductory rates.

Unused wallet balance and undelivered or failed orders are refundable on request. Refunds are paid only back to where the money came from: a card or PayPal payment to that card or PayPal account, a cryptocurrency payment to the wallet it was sent from, in the same coin. We do not refund as wallet credit. Consumed traffic and elapsed terms are not refundable. The refund policy at proxyforge.io/legal/refunds has the detail, including where a refund goes if the original card or account can no longer receive it, or if you paid in cryptocurrency from an exchange.

Automatically, at the quantity you order. You do not commit to a tier in advance and there is nothing to claim. Order 1,000 GB of residential traffic in one order and you are billed at the 1,000 GB rate for that order.

Total bytes over the wire in both directions, including request and response headers, rounded to the megabyte. We publish this because the definition varies between providers and it materially changes what a rate means.

Yes, on ISP and datacenter: choosing a longer term at checkout takes up to 20% off the volume rate, on top of any quantity discount already earned. Residential and mobile are metered with no term to choose, so there is no equivalent for them.

Residential and mobile addresses come from peers who opted in through partner applications and are compensated for it. ISP addresses are leased directly from consumer internet providers under commercial contracts. Datacenter addresses are ranges we hold registrations for and announce from our own ASN. We do not buy pools from brokers, and where we cannot establish how an address was acquired, we do not sell access to it.

Yes. The data processing addendum, standard contractual clauses, sub-processor list, and sourcing attestation are all available at evaluation stage, the last under NDA. SOC 2 Type II is in its observation window with the report expected in Q1 2027.

No. The parallel period is there so you do not have to. Your current contract stays in place until your own measurements justify moving, and we do not ask for a termination notice as a condition of starting.

Usually not. We mirror your existing endpoint structure, session syntax, and authentication format on our gateway, so the change is a hostname and a credential. Where a parameter has no equivalent on our side, we tell you in writing before you start rather than dropping it silently at runtime.

The map comes back in two business days and the gateway is ready within four. The parallel period runs as long as you want it to; most teams reach a decision inside three weeks because that is how long it takes to gather comparable numbers.

You pay published per-order rates for the traffic you send us, and there is no monthly minimum to waive. Migration engineering itself is not billed.

Email support@proxyforge.io. Every product includes a named engineer for support rather than a ticket queue; first-response commitments are published per product on the products page.

Accounts above $5,000 per month get a named engineer and a 24/7 escalation path with a real phone bridge.

Reports get a human, a case number, and a deadline. Abuse reports go to a staffed queue. Each gets a case number and an acknowledgement within four hours. We can attribute traffic to an account and, where a report is substantiated, suspend it. Most providers can do the first and are slow to do the second. Suspension decisions and their outcomes are logged, and the aggregate numbers appear in each audit cycle. Reports go to abuse@proxyforge.io.

Compliance: compliance@proxyforge.io. Privacy: privacy@proxyforge.io.